Can’t make your trip for some reason? Maybe we can help. We work directly with hotels and our supplier network to rebook, transfer or recover value from prepaid hotel reservations that the booking site says are lost.
When a prepaid booking can’t be used, most travelers simply lose the money. Booking sites rarely step in, and travelers have no direct line to the hotel’s reservations or revenue team. Industry relationships make the difference.
The trip depends on a visa that didn’t arrive in time.
Illness or a medical issue means you can’t travel.
A new schedule, a business commitment or a family matter.
An event was cancelled or the trip no longer makes sense.
No automated promises. We tell you honestly what is realistic before anything is done.
Hotel, dates, booking reference, platform and the amount you paid.
We check the rate terms and the hotel’s situation and tell you which options are realistic.
We contact the hotel and our partner network to arrange new dates, a credit, a transfer or a refund.
You receive the agreed result in writing. If nothing can be done, we tell you clearly.
Three recent cases. Client names and details are withheld for privacy.
A U.S. traveler held a non-refundable booking with a 100% cancellation penalty. We transferred the booking to a new guest on identical terms, and she was able to stay at the hotel she actually preferred.
A guest had to cancel a non-refundable all-inclusive stay. We transferred the same room, meal plan and dates to a new traveler, who paid about $1,400 below the market rate.
A fully prepaid peak-season booking at a five-star resort could not be used. We arranged its transfer, and the new guest stayed at roughly half the standard market price.
A rescued booking is not a loss shifted to someone else — it is a room that would otherwise sit empty, put back to use.
Instead of losing the full prepayment, you recover some or all of it, or keep it as credit.
When a booking is transferred, the incoming guest can secure the room on favorable terms.
The room stays occupied and the hotel keeps the revenue and the relationship.
The sooner we hear from you, the more options remain — especially before the check-in date. Reviewing your booking is free.
A cancelled non-refundable booking usually can’t be moved or transferred anymore. Keep it active until a solution is found.
Almost every solution has to be arranged before the arrival date. The earlier, the better.
Save the confirmation, the payment receipt and any proof of why you can’t travel — for example a visa refusal or a doctor’s note.
Some policies cover non-refundable hotel costs. A claim and a rescue can sometimes work together.
No. Every outcome depends on the hotel’s policies, occupancy and willingness to agree. We tell you honestly what is realistic before we start.
Reviewing your booking is free. If a solution is possible, any service fee is agreed with you in writing before we take any action.
No. We review bookings made on major booking sites, through travel agencies or directly with the hotel.
As early as possible. Options narrow quickly as the check-in date approaches, and most solutions are only possible before arrival.
Our strongest hotel relationships are in Türkiye, the United Arab Emirates and the United States, with partner coverage in other destinations. Send us your booking and we’ll tell you.
HelpMyHotelRefund is a Reservation Rescue service of My Travel Premium LLC, a New Jersey travel company led by Mustafa Gul, with more than twenty years in international premium tourism.
Send it to us before you cancel. The review is free, and you’ll get an honest answer.
Submit my booking — free review